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Do you need help with an existing air filter order or have questions regarding a product? No matter the question, we are here to help. Before making contact, we recommend viewing the below frequently asked questions, and also visiting our Customer Help page.

We do our best to respond to all emails within 24hours, we appreciate your patience while waiting for a reply. 

Common queries answered

Orders and Shipping

We do our best to process and dispatch all orders as fast as possible. Allow 1 – 4 business days for processing, followed by 2 – 4 weeks for the delivery. This is an average guide and some customers may receive their items sooner.

Click Here to create an account, for desktop users, simply click the “My Account” button at the top of this page. You can also create an account during the checkout process.

If you have already placed an order and need to change the delivery address, urgently contact our team by visiting our Contact Page. We will do our best to update the order, but this change will be dependent on the processing stage.

Once you have placed an order, you will be able to track the order through your account. You can access your account by clicking My Account at the top of this page.

No we will not keep your credit card information on file at any stage. provides a secure checkout, this means your information is sent/stored directly with the payment provider for processing, eliminating the need for to see or store your information. If you have any concerns you would like to discuss before making a purchase, please contact our team via our contact page.

We delivery to the US, Canada, Australia and the UK. live outside this area? Contact us before ordering so we can ensure a smooth purchase. 

Depending on the quantity and type of products purchased, you may receive your order in one or multiple packages, you may also receive multiple packages with multiple deliveries. dispatches from many international locations, some locations may store products that others don’t, this is the reasoning behind the confusion customers can face at times.

Need further help?

Contact us here

Need to contact us the old fashioned way?

Head Office, New York Postal Address

PO Box 752, East Amherst NY 14051

Phone: (716) 951-0312

Minnesota Postal Address

#1070 4707 Highway 61 N, White Bear Lake MN, MN 55110

Phone: (716) 951-0312

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