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Common queries answered

Frequently asked Questions

Once you have placed an order, you will be able to track the order through your Filters2Go.com account. You can access your account by clicking My Account at the top of this page.

If you have already placed an order and need to change the delivery address, urgently contact our team by visiting our Contact Page. We will do our best to update the order, but this change will be dependent on the processing stage.

To view our full Refund and Returns Policy, Click Here

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Hazardous materials, or flammable liquids or gases are exempt from being returned. 

To complete your return, we require your order number or order details to locate the order. Once ready contact our team to process.

Firstly we recommend reading our other list FAQ’s 

Contact our team for support by visiting our Contact Page.

We do our best to process and dispatch all orders as fast as possible. Allow 1 – 4 business days for processing, followed by 2 – 4 weeks for the delivery. This is an average guide and some customers may receive their items sooner.

If you have already placed an order and need to change the delivery address, urgently contact our team by visiting our Contact Page. We will do our best to update the order, but this change will be dependent on the processing stage.

We delivery to the below countries, live outside this area? Contact us before ordering so we can ensure a smooth purchase. 

  • USA
  • Canada
  • Australia
  • UK

Depending on the quantity and type of products purchased, you may receive your order in one or multiple packages, you may also receive multiple packages with multiple deliveries. Filters2Go.com dispatches from many international locations, some locations may store products that others don’t, this is the reasoning behind the confusion customers can face at times.

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